Monday, April 6, 2015

When Online Shopping Goes Wrong. . .and Then Oh So Right

Online shopping can be so exciting! You get to be in the comfort of your own home, wearing your pajamas, and drinking your beverage of choice while you shop. Every item is displayed with the corresponding price, available colors, and customer reviews. You can add as many items to your cart as your heart desires. And then. . .you get to see all the pretty things in your "shopping cart" and make your final decisions before you click the "Order" button.

What's not to like?

I'll tell you what. When your order arrives and you are unhappy with the purchase. For many of us, this is the end of the story. Those unwanted products go into a box that sits in the corner of your closet or the bottom drawer of your nightstand and you don't look at that box again until it is time to add another item.

Here is the part that you're missing: the best part. To me, the only thing better than getting a product you love, is getting a product you don't love and exchanging it for something better!

As you can see pictured above, I had a Sephora fail. I ordered three of the Lip Creams and quickly swiped each one on my lips. I then quickly ran to grab my makeup wipes and scrub them off my lips. I have seen and watched quite a few raves on this product in blogs and on YouTube and unfortunately, I am just not a fan! However, this meant I got to go to Sephora (in person) so that I could exchange them for something else! It's like having free money to shop with. . .except it isn't free, it's mine!

I stopped into Sephora right at 10:00 am as they opened the door on Saturday and promptly went directly to the Nars display. Originally I had ordered a Radiant Creamy Concealer and found it to be a tad bit too dark. I kept that one and decided that I could now "afford" another one in a lighter shade!

Here is the trick: In my mind, once the money has been spent, it doesn't matter how many or how few products I get in exchange. If I have $35 coming my way in returns, that means I have up to $35 to spend on my next item(s) if I choose.

So, keep hold of your receipts and use your unhappy online shopping experiences to create new exciting "in person" shopping experiences!

What have you exchanged lately? Tweet me @buzzwithkee using #exchangedforbetter

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